Company information:
Staples
United States
staples.com
I ordered an item on 9/1/2009, order# 9196925133. The confirmation email said I expected to receive it the next day. We waited until 9/10. When we called them, they said the order was canceled because they could not contacted me. I swear didn’t receive any email or phone call from them.
When I called back, the agent created a new order for me (order # 3136928698) and told me I would received it the next day or two. I called them the next day (Friday), they said I would received the item on Monday or Tuesday. I din’t received it until Tuesday, called again, this time they said I would receive it on Wednesday or I can cancel it. Again, I didn’t receive any email or phone call regarding the order status.
This is the first time ever I get this type of customer service. I will never ever buy any thing from Staples again.